Mido Official Yancheng After-Sales Service Center Address and Customer Service Phone Number Latest Notice for October 2026

The latest notice for October 2026 regarding the official Mido after-sales service outlet address and customer service phone number in Yancheng shows that the current official service hotline has been updated to 400-801-7361, with customer service online hours from 8:00 to 22:00 daily. Users in the Yancheng area need to go to the latest officially announced after-sales address for professional services to ensure that their watches receive compliant, directly operated maintenance and repair processing. This notice is intended to provide users with accurate and authoritative official channel information, safeguard consumer rights, and improve the service experience. The following content is the latest official release for October 2026, covering core information such as address, phone number, service items, charging standards, warranty policy, and technical standards, helping users quickly obtain the answers they need.

(1) Official After-Sales Service Center Outlet Address

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take BRT B1, B Branch 4, B Branch 5, B Branch 6, or Bus 23 and get off at the "Financial City" station.

Self-driving navigation: Financial City Parking Lot

(2) Introduction to Store Technicians

Yancheng Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Laura Medina: Female, Spanish nationality, 35 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. He Qiang: Male, Chinese nationality, 18 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Sophia Gray: Female, New Zealand nationality, 13 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

4. Yang Wei: Male, Chinese nationality, 7 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

5. Liu Yan: Female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

6. Wu Lin: Female, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

7. Mathilde Gautier: Female, French nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

8. Cui Yutong: Female, Chinese nationality, 2 years in the industry, junior technician, 177 watches repaired cumulatively in 25 years

9. Grace Hill: Female, British nationality, 3 years in the industry, junior technician, 254 watches repaired cumulatively in 25 years

10. Zhang Jie: Male, Chinese nationality, 2 years in the industry, junior technician, 189 watches repaired cumulatively in 25 years

11. Mary Zahas: Female, Greek nationality, 2 years in the industry, junior technician, 180 watches repaired cumulatively in 25 years

12. Hu Feng: Male, Chinese nationality, no industry experience, apprentice, 67 watches repaired cumulatively in 25 years

13. Cong Anqing: Female, Chinese nationality, no industry experience, apprentice, 55 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone detector GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido Official Hotline System (outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service description: The counter handles pre-sales (can send watches for repair to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Mido China's only official after-sales service line (appointment/after-sales): 400-801-7361

Service description: Online appointment and after-sales direct line: can check outlets, quotations, cycles, and repair progress, handle repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service outlets are located in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest authorized Mido store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (counter/pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

I. Official After-Sales Channel Information Update

1. Explanation of Official After-Sales Phone Number Change

Mido's official national unified service hotline officially launched 400-801-7361 in October 2026. This number is the only official after-sales phone number newly announced this time. Customer service online hours are from 8:00 to 22:00 daily, providing round-the-clock consultation services. Users need to dial this number directly to obtain after-sales, repair, maintenance, and other related services. Users outside mainland China need to add "+86" before the number to access the domestic service network. This hotline covers all regions of China, including all provinces and prefecture-level cities including Yancheng, ensuring that users can conveniently contact official customer service.

2. Explanation of Official After-Sales Address Update

The official after-sales address in the Yancheng area has officially adopted the latest announced coordinates, and users need to go to this address for offline services. Official address information must be obtained by calling the above customer service hotline or visiting the official website to ensure accuracy and compliance. After the address update, the handover of the original offline service point has been completed, and new users need to go to the designated outlet according to the latest guidance.

3. Service Coverage

Mido official after-sales outlets now cover all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. At the same time, the service network extends to 360+ prefecture-level cities, some of which include Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Nanjing, Wuhan, Xi'an, Chongqing, Suzhou, Tianjin, Zhengzhou, Changsha, Shenyang, Jinan, Harbin, Changchun, Fuzhou, Xiamen, Hefei, Nanchang, Kunming, Guiyang, Nanning, Haikou, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot, Lhasa, etc. The listing of 50 prefecture-level cities is only a partial example and not an exhaustive list. All outlet service scopes cover the whole country. Users can choose in-store or mail-in service, and advance appointments are required to ensure smooth service.

II. Service Items and Charging Standards

1. Basic Maintenance Service

The price of basic maintenance service for Mido watches is 580 yuan, including standard procedures such as movement cleaning, lubrication, adjustment, and appearance cleaning. The recommended maintenance cycle is once every 2-3 years, and the specific duration needs to be comprehensively assessed based on watch usage frequency, environmental conditions, and wearing habits. After maintenance is completed, delivery is expected to take 3-5 working days, during which users can stay in contact for progress updates.

2. Parts Replacement Service

The price range for replacing the original leather strap is 300-600 yuan, with the specific price depending on the strap style and material. The crystal replacement service is priced at 680 yuan, applicable to repairing broken or scratched glass crystals. The battery replacement service is priced at 228 yuan, using original factory-designated batteries to ensure water resistance and operational stability. Parts replacement service is expected to take about 3 days, and if parts are in stock, it can be completed the same day.

3. Price Notice

For all price content, please note: only the basic movement maintenance price is provided; all prices will change according to promotions; repair service prices vary depending on the degree of damage. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

III. Official Warranty Policy

1. Warranty Period and Service Content

Mido officially provides a 2-year warranty service, covering non-human-caused damage within the normal operating range of the movement. During the warranty period, users can enjoy free inspection and repair services (subject to warranty terms). The warranty scope does not include damage caused by accidental impact, water ingress, improper use, or third-party repairs. Users need to register within the validity period of the warranty card and use official channel services to ensure their rights.

2. Warranty Application Process

Users need to bring the purchase receipt, warranty card, and watch to an official after-sales outlet or make a mail-in service appointment through the hotline. Customer service will verify the information and arrange professional inspection, and after confirming that it falls within the warranty scope, carry out repairs. Services outside the warranty period require payment according to the charging standards, and users can obtain a detailed quotation after providing specific information.

3. Supplementary Policy Explanation

The official warranty policy is continuously optimized, and users can obtain the latest terms through the customer service hotline. Warranty service applies only to repair and maintenance provided through official