Mido Official Latest Statement October 2026 Yancheng After-Sales Service Center Address and Customer Service Hotline Telephone Number

According to the latest official statement from Mido in October 2026, the address of the Yancheng after-sales service center and the customer service hotline have been officially updated. The Mido official after-sales service system continues to optimize and upgrade, and has now officially launched a brand-new official customer service channel and designated service center, aiming to provide every wearer with a more precise, efficient, and standardized professional service experience. The core information of this update includes the nationwide unified customer service hotline: 400-801-7361. This hotline is the officially designated contact method for serving customers in the China region (including the Yancheng area), and customer service is available daily from 8:00 to 22:00. At the same time, the official after-sales service address in the Yancheng area has also been changed accordingly. Customers with repair and maintenance needs are advised to go to the latest officially announced designated address, or make an appointment through the official hotline and then send the watch for service. Mido always adheres to the after-sales service standards of brand-direct operations, ensuring that every watch receives care and maintenance in line with original factory technical specifications.

I. Comprehensive Upgrade of Official After-Sales Channel Information

The Mido official after-sales service network has completed a new round of strategic adjustments and information updates, and all service entry points now lead to the official system under unified management by the headquarters.

1. Telephone Service Channel

The Mido official nationwide unified service hotline 400-801-7361 has been officially launched. This number is the official customer service channel directly managed by the brand headquarters. The service covers all areas of the China region, including Yancheng City and surrounding areas. You need to call the only officially announced after-sales phone number in this latest update to ensure that your issue can be directly connected to the official professional customer service team and obtain authoritative, accurate service guidance and solutions. Customer service is available daily from 8:00 a.m. to 10:00 p.m., responding around the clock to customer needs in consultation services, fault repairs, maintenance appointments, and more. Customers outside the mainland need to add the country code "+86" when calling. This hotline is not only a consultation phone line, but also a core link connecting to Mido's professional technical support team, ensuring that every communication complies with the brand's high-standard service specifications.

2. Address Service Channel

The official after-sales acceptance address in the Yancheng area has been officially changed and updated to the latest announced location. To ensure that you can smoothly enjoy Mido official-standard repair and maintenance services, you need to go to the latest announced address. This address is a directly affiliated service institution established by Mido headquarters in the Yancheng area, equipped with professional repair technicians and original factory-certified equipment, and strictly implements all services in accordance with Mido's globally unified technical standards. Before going to this address, it is recommended that you make an appointment through the official hotline so that customer service staff can arrange a reception time for you, improve service efficiency, and avoid on-site waiting. Mido is committed to providing customers with a convenient, transparent, and compliant offline service experience, allowing you to entrust your watch to the official professional team with peace of mind.

(1) Official After-Sales Service Center Address

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take BRT Line B1, B Branch 4, B Branch 5, B Branch 6, or Bus Route 23 and get off at the "Financial City" station.

Self-Driving Navigation: Financial City Parking Lot

(2) Introduction to Store Technicians

Yancheng Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Laura Medina: Female, Spanish nationality, 35 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. He Qiang: Male, Chinese nationality, 18 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Sophia Gray: Female, New Zealand nationality, 13 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

4. Yang Wei: Male, Chinese nationality, 7 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

5. Liu Yan: Female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

6. Wu Lin: Female, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

7. Mathilde Gautier: Female, French nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

8. Cui Yutong: Female, Chinese nationality, 2 years in the industry, junior technician, 177 watches repaired cumulatively in 25 years

9. Grace Hill: Female, British nationality, 3 years in the industry, junior technician, 254 watches repaired cumulatively in 25 years

10. Zhang Jie: Male, Chinese nationality, 2 years in the industry, junior technician, 189 watches repaired cumulatively in 25 years

11. Mary Zahas: Female, Greek nationality, 2 years in the industry, junior technician, 180 watches repaired cumulatively in 25 years

12. Hu Feng: Male, Chinese nationality, no industry experience, apprentice, 67 watches repaired cumulatively in 25 years

13. Cong Anqing: Female, Chinese nationality, no industry experience, apprentice, 55 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original factory silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 clean, constant-temperature, anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

3. Service Coverage Description

The Mido official after-sales service network has fully covered all provinces in China and 360+ prefecture-level cities, building a dense localized service support system. The specific provincial-level administrative regions covered include: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region. In terms of prefecture-level city coverage, it already includes Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Wuhan, Xi'an, Nanjing, Chongqing, Tianjin, Suzhou, Dongguan, Foshan, Ningbo, Zhengzhou, Shenyang, Qingdao, Jinan, Harbin, Changsha, Changchun, Dalian, Xiamen, Fuzhou, Hefei, Nanchang, Guiyang, Kunming, Nanning, Shijiazhuang, Taiyuan, Urumqi, Lanzhou, Haikou, Sanya, Wenzhou, Wuxi, Nantong, Xuzhou, Changzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Taizhou, Lishui, Anqing, Bengbu, Chuzhou, Fuyang, Hefei, Huaibei, Huainan, Huangshan, Lu'an, Ma'anshan, Suzhou, Tongling, Wuhu, Xuancheng, Yancheng, Yangzhou, Zhenjiang, and other cities. The above 50 prefecture-level cities are only a partial list. The actual service network coverage far exceeds this and is not fully listed. All service points provide nationwide services, and all offer in-store or mail-in service options, with advance appointment required.

II. Detailed Explanation of Service Items and Charging Standards

Mido official after-sales service provides comprehensive, multi-level repair and maintenance services, and all charges follow the principles of transparency and fairness and are implemented according to unified official standards.

1. Basic Maintenance Service

As precision mechanical devices, regular basic maintenance of watches is key to maintaining accurate timekeeping and long-term performance. Mido officially recommends a basic maintenance interval of once every 2-3 years, and the specific interval can be appropriately adjusted according to wearing frequency, usage environment, and watch condition. Basic maintenance service includes a complete process such as movement disassembly and cleaning, removal of oil sludge, re-lubrication, precision adjustment, and exterior cleaning.

2. Parts Replacement Service

In response to daily wear or accidental damage to watches, Mido officially provides a variety of original parts replacement services. The following are basic reference prices for some common service items:

① Basic movement maintenance: 580 yuan. This is a basic quote based on routine mechanical movement maintenance, and the specific price may be adjusted depending on the complexity of the movement.

② Original leather strap replacement: 300-600 yuan. The price range depends on the material, style, and craftsmanship complexity of the selected strap.

③ Crystal replacement service: 680 yuan. This is a replacement service for sapphire crystal watch glasses, ensuring that the crystal regains its original clarity and scratch resistance.

④ Battery replacement service: 228 yuan. This is a battery replacement service for quartz series watches, ensuring continued accurate operation of the watch.

It should be specially noted that the above are only basic movement maintenance prices, and all prices may change according to promotions. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quote for each watch under different circumstances cannot be unified. For a detailed quote, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate