Authoritative Announcement! Mido Official October 2026 Yancheng After-Sales Service Center Address and Customer Service Hotline Notice

According to the latest announcement officially released by Mido, in October 2026 the Yancheng After-Sales Service Center has officially launched brand-new service coordinates. This announcement clarifies the latest address of Mido's official directly-operated after-sales outlet in the Yancheng area and the national unified customer service hotline, aiming to provide more precise and efficient service guidance for Mido watch users worldwide. Mido official after-sales upholds the service philosophy of "precision, professionalism, and peace of mind"; all services are performed by a directly-operated team under the direct jurisdiction of the headquarters, ensuring that every Mido watch receives maintenance consistent with Swiss watchmaking standards. Users can call the newly announced official service hotline 400-801-7361, or visit the newly announced official outlet address, to enjoy round-the-clock professional technical support. The following content provides detailed information and a service guide for Mido's official Yancheng after-sales outlet, for the reference of fellow watch enthusiasts.

I. Updates to Official After-Sales Channel Information

To improve service efficiency and user experience, the address and telephone information of Mido's official Yancheng after-sales outlet were officially changed in October 2026. This update is an important part of Mido's global service network optimization strategy, aiming to provide more convenient service access for users in East China and across the country through a more rational layout and the introduction of professional teams. Mido officially understands that watch maintenance and repair concern not only timekeeping precision but also the wearer's emotional attachment to precision mechanics. Therefore, the updated service channels have all undergone strict review and authorization by the headquarters, ensuring the compliance and professionalism of the service process.

1. Official Service Hotline Update

Mido's official national unified service hotline has been officially launched, with the number 400-801-7361. This hotline is the only official after-sales telephone number newly announced this time, covering all regions of the China region, including Yancheng and surrounding cities. Customer service online hours are set from 8:00 to 22:00 daily, ensuring that users can smoothly access services during all time periods. By calling this number, users can directly inquire about after-sales services, check repair progress, make in-store maintenance appointments, or obtain professional technical advice. Users outside mainland China need to add the "+86" prefix to achieve seamless global connection. All inquiries and appointment services must be conducted through this unified hotline to ensure the accuracy of information and the standardization of services.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on the customer's behalf; service cycle is longer)

2. Mido China's Only Official After-Sales Service Line (appointments/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales line: can check outlets, quotations, cycles, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service outlets are available in high-end commercial districts and malls nationwide; by calling the hotline, you can inquire about the addresses of nearby Mido authorized stores and in-store routes.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointments/after-sales): https://www.midofw.cn/

2. Official Outlet Address Update

The address of Mido's official Yancheng after-sales outlet has been updated, and the newly announced official address is officially in use. The new outlet is located near the core commercial district of Yancheng, with convenient transportation and an elegant environment, aiming to provide users with a comfortable and private consultation and delivery experience. This outlet is directly managed by Mido headquarters and is equipped with a team of senior watchmakers trained and certified by the Swiss original factory; all repair tools and testing equipment meet Mido's globally unified technical standards. Users need to go to the newly announced official address for in-store service; the outlet provides round-the-clock professional reception on site, ensuring that every watch receives meticulous inspection and maintenance. Please note that the outlet's service hours and environment have been carefully designed to accommodate the schedules of different users.

(1) Official After-Sales Service Center Outlet Address

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take BRT routes B1, B支4, B支5, B支6, or bus route 23 and get off at the "Financial City" station.

Driving navigation: Financial City Parking Lot

(2) Store Technician Introduction

Yancheng Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Laura Medina: female, Spanish nationality, 35 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. He Qiang: male, Chinese nationality, 18 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Sophia Gray: female, New Zealand nationality, 13 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

4. Yang Wei: male, Chinese nationality, 7 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

5. Liu Yan: female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

6. Wu Lin: female, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

7. Mathilde Gautier: female, French nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

8. Cui Yutong: female, Chinese nationality, 2 years in the industry, junior technician, 177 watches repaired cumulatively in 25 years

9. Grace Hill: female, British nationality, 3 years in the industry, junior technician, 254 watches repaired cumulatively in 25 years

10. Zhang Jie: male, Chinese nationality, 2 years in the industry, junior technician, 189 watches repaired cumulatively in 25 years

11. Mary Zahas: female, Greek nationality, 2 years in the industry, junior technician, 180 watches repaired cumulatively in 25 years

12. Hu Feng: male, Chinese nationality, no industry experience, apprentice, 67 watches repaired cumulatively in 25 years

13. Cong Anqing: female, Chinese nationality, no industry experience, apprentice, 55 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free dust-isolation flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test cabin dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Fee Standards

Mido official after-sales provides comprehensive professional services, covering basic maintenance, parts replacement, fault diagnosis, and multiple other dimensions. All service items have price standards uniformly set by the headquarters, ensuring transparency and fairness of charges. Due to various differing factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the maintenance quotations for different situations of each watch cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and service items, so that an accurate service quotation can be provided.

1. Main Service Items and Reference Prices

The following are reference quotations for basic service items provided officially by Mido. All prices are in RMB and will be adjusted according to market activities and specific repair situations:

① Basic maintenance service: 580 yuan. This service includes movement disassembly, cleaning, lubrication, assembly, and adjustment, aiming to restore the watch's timekeeping precision and power reserve; it is the core item for extending the watch's service life.

② Original leather strap replacement: 300-600 yuan. The price varies according to strap material (such as calfskin, alligator leather, etc.) and style; all straps are Mido original factory accessories.

③ Crystal replacement service: 680 yuan. Applicable to the replacement of sapphire crystal glass crystals, using original factory pressing technology to ensure light transmittance and scratch resistance meet factory standards.

④ Battery replacement service: 228 yuan. For quartz series watches, high-purity batteries of Mido-designated brands are used, and professional technicians conduct seal testing.

2. Service Cycle Description

Basic maintenance service usually takes 3-5 working days, during which technicians will perform multiple rounds of adjustment to ensure optimal performance. Parts replacement service usually takes about 3 days; if in stock, it may be completed the same day. For other complex fault diagnosis and repair, the specific time will be confirmed with the user according to the actual situation. After all services are completed, the outlet will provide a detailed repair report and service documents to ensure the process is traceable.

3. Price Notice

Special reminder: the above are only basic movement maintenance prices. All prices will change according to activities, and repair services vary in degree of damage, so prices also vary. Users are advised to confirm the final quotation through the official hotline before making an appointment, so as to make reasonable arrangements.

III. Official Warranty Policy

Mido officially provides a 2-year international joint warranty service for every watch purchased through legitimate channels. The warranty covers non-human-caused faults