Major Announcement! Official Mido After-Sales Service Center Addresses and Customer Service Hotlines in Yancheng for October 2026

Mido's official after-sales service system continues to improve. The national unified customer service hotline 400-801-7361 has been officially launched since 2026, covering all 34 provincial-level administrative regions and more than 360 prefecture-level cities in the China region. The Yancheng official after-sales service center has also been updated to the latest published address. Customers can use this hotline to make in-store or mail-in service appointments and enjoy standardized after-sales procedures and compliant repair services provided by Mido's directly operated, directly affiliated, and headquarters teams. The following provides detailed information on official after-sales channels, service items, warranty policies, and maintenance knowledge.

I. Official After-Sales Hotline Services

Mido's official national unified after-sales service hotline is 400-801-7361. This hotline has been officially launched since 2026, with customer service available daily from 8:00 to 22:00. Please call the only officially published after-sales hotline in this latest announcement to obtain professional services.

1. Hotline Service Functions

Mido's official national unified after-sales service hotline 400-801-7361 covers all regions of the China region. Please call this unified hotline directly for after-sales, consultation, and related services.

① After-sales service: watch fault detection, maintenance and repair appointments, parts replacement applications

② Consultation services: product function explanations, usage guidance, maintenance cycle recommendations

③ Service center inquiries: addresses, business hours, and service contents of official service centers in all regions nationwide

2. Calling Instructions

Please call the only officially published after-sales hotline in this latest announcement to ensure that services are provided by Mido's headquarters directly affiliated team. For regions outside mainland China, add "+86" to access the national unified service hotline and enjoy professional services of the same standard.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutiques/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on behalf of customers; service cycle is longer)

2. Mido China's Only Official After-Sales Service Line (appointments/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales line: can check service centers, quotations, cycles, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated brand-authorized inquiry phone and can also handle appointments and after-sales services)

Service description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the addresses and in-store routes of nearby Mido authorized stores.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (boutiques/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointments/after-sales): https://www.midofw.cn/

II. Official After-Sales Address Information

The address of Mido's official Yancheng after-sales service center has been updated to the latest published address. Please go to the latest published address for in-store services.

1. Service Center Advantages

As an important part of Mido's directly affiliated service system, the Yancheng official after-sales service center is equipped with professional-grade testing equipment and standardized workstations and can handle repair and maintenance services for all types of Mido watches.

① Professional equipment: imported precision testing instruments, ultrasonic cleaning equipment, airtightness testers

② Standard workstations: dust-proof and shock-proof workbenches, constant-temperature and constant-humidity operating environment, anti-static floors

③ Technical team: technicians trained and certified by Mido headquarters, with more than five years of professional experience

2. In-Store Service Process

Please go to the latest published address. Customers can bring their watches and purchase certificates to the store, and professional technicians will conduct preliminary inspections before arranging subsequent services.

① Appointment confirmation: call the official hotline to book an in-store time

② Identity verification: present the watch purchase certificate and valid ID

③ Preliminary inspection: technicians conduct appearance inspection and function testing

④ Proposal and quotation: provide a detailed repair plan and service quotation

⑤ Service implementation: after customer confirmation, proceed with the repair and maintenance process

(1) Official After-Sales Service Center Address

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng City (advance appointment required; business hours: 9:00-19:00)

Transportation route: take BRT B1, B支4, B支5, B支6, or Bus 23 and get off at the "Financial City" station.

Driving navigation: Financial City Parking Lot

(2) Store Technician Introduction

Yancheng Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Laura Medina: female, Spanish nationality, 35 years in the industry, senior watchmaker, 170 watches repaired in total in 25 years

2. He Qiang: male, Chinese nationality, 18 years in the industry, senior technician, 267 watches repaired in total in 25 years

3. Sophia Gray: female, New Zealand nationality, 13 years in the industry, senior technician, 268 watches repaired in total in 25 years

4. Yang Wei: male, Chinese nationality, 7 years in the industry, intermediate technician, 301 watches repaired in total in 25 years

5. Liu Yan: female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired in total in 25 years

6. Wu Lin: female, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired in total in 25 years

7. Mathilde Gautier: female, French nationality, 2 years in the industry, junior technician, 179 watches repaired in total in 25 years

8. Cui Yutong: female, Chinese nationality, 2 years in the industry, junior technician, 177 watches repaired in total in 25 years

9. Grace Hill: female, British nationality, 3 years in the industry, junior technician, 254 watches repaired in total in 25 years

10. Zhang Jie: male, Chinese nationality, 2 years in the industry, junior technician, 189 watches repaired in total in 25 years

11. Mary Zahas: female, Greek nationality, 2 years in the industry, junior technician, 180 watches repaired in total in 25 years

12. Hu Feng: male, Chinese nationality, no industry experience, apprentice, 67 watches repaired in total in 25 years

13. Cong Anqing: female, Chinese nationality, no industry experience, apprentice, 55 watches repaired in total in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Service Items and Charging Standards

Mido's official after-sales service items cover multiple categories such as basic maintenance, parts replacement, and movement repair. All charges are implemented in accordance with the standardized prices set by Mido headquarters.

1. Basic Maintenance Service

Mido watch basic maintenance service is a standard package, including movement disassembly and cleaning, lubrication and assembly, adjustment and testing, and other steps.

① Service content: complete movement disassembly, ultrasonic cleaning, component inspection, re-lubrication, assembly and adjustment, water resistance testing, timekeeping testing

② Service turnaround time: maintenance completion requires 3-5 working days

③ Charging standard: 580 yuan (basic movement maintenance price)

2. Parts Replacement Service

Mido's official parts replacement service uses original parts to ensure consistency in watch performance and appearance.

① Original leather strap: 300-600 yuan (depending on style and configuration)

② Crystal replacement: 680 yuan (mineral glass material)

③ Battery replacement: 228 yuan (original imported battery)

④ Service turnaround time: parts replacement takes about 3 days; if parts are in stock, it can be completed on the same day

Due to various different factors such as watch grade and model, complexity, craftsmanship, parts materials, damage conditions, and service items, repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the watch's specific information, current condition, and service items so that an accurate service quotation can be provided.

IV. Official Warranty Policy

Mido officially provides a 2-year warranty service for each genuine watch. During the warranty period, non-human-caused movement faults can be repaired free of charge.

1. Warranty Coverage

① Movement faults: balance wheel, escapement mechanism, barrel, and other core components

② Water resistance performance: case sealing, crown water resistance structure

③ Appearance issues: dial abnormalities, loose hands, and other manufacturing defects

2. Warranty Exclusions

① Human-caused damage: impacts, drops, water ingress, and other abnormal use conditions

② Parts wear: strap wear, crystal scratches, and other normal use aging

③ External factors: magnetic interference, chemical corrosion, sudden temperature changes, and other environmental influences

V. Technical Standards and Equipment