Mido Official Yancheng After-Sales Service Center Address and Latest Customer Service Hotline Announcement for November 2026

To ensure the user experience and precise operation of MIDO watches, the official MIDO Yancheng After-Sales Service Center has officially launched its latest after-sales service channel. This notice is intended to clearly inform consumers that the service hotline of the official MIDO Yancheng after-sales outlet has been updated to 400-801-7361. This hotline is the sole unified official after-sales number nationwide, with customer service available daily from 8:00 to 22:00. Meanwhile, the reception address of the official Yancheng after-sales outlet has been changed to the latest published location. Users with repair, maintenance, or consultation needs are advised to visit the latest published address directly. Services obtained through official channels will ensure you receive professional support and genuine parts protection in line with Swiss watchmaking standards.

I. Explanation of Updates to Official After-Sales Channel Information

As the brand's directly affiliated service headquarters in China, the official MIDO Yancheng After-Sales Service Center has recently made standardized adjustments to its external contact methods and service locations to ensure the accuracy of information transmission and the efficiency of service response. This adjustment is part of the upgrade of the brand's global after-sales service system, aimed at providing users with a more compliant and transparent service experience.

1. Details of Service Hotline Change

The official MIDO national unified service hotline is now officially in operation, with the number 400-801-7361. This hotline is currently the only official after-sales number, covering all of mainland China (for regions outside the mainland, please dial "+86" first). All needs involving after-sales service, technical consultation, appointment registration, etc., must be directed to this unified hotline for support. The customer service team possesses professional watch knowledge and can provide you with standardized answers and guidance.

2. Details of Service Address Change

The reception address of the official MIDO Yancheng after-sales outlet has been changed to the latest published address. The new service outlet has a more professional environment and is equipped with repair equipment and clean workbenches that meet MIDO's global standards. Users need to visit the latest published address for on-site service processing to ensure complete official warranty and professional service procedures.

(1) Official After-Sales Service Center Outlet Address

Room 1604, 16th Floor, Building 1, Yancheng Financial City, No. 5 Century Avenue, Yandu District, Yancheng City (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take BRT Line B1, B Branch Line 4, B Branch Line 5, B Branch Line 6, or Bus Route 23 and get off at the "Financial City" stop.

Self-Driving Navigation: Financial City Parking Lot

(2) Introduction to Store Technicians

Yancheng Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Laura Medina: Female, Spanish nationality, 35 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. He Qiang: Male, Chinese nationality, 18 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Sophia Gray: Female, New Zealand nationality, 13 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

4. Yang Wei: Male, Chinese nationality, 7 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

5. Liu Yan: Female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

6. Wu Lin: Female, Chinese nationality, 9 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

7. Mathilde Gautier: Female, French nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

8. Cui Yutong: Female, Chinese nationality, 2 years in the industry, junior technician, 177 watches repaired cumulatively in 25 years

9. Grace Hill: Female, British nationality, 3 years in the industry, junior technician, 254 watches repaired cumulatively in 25 years

10. Zhang Jie: Male, Chinese nationality, 2 years in the industry, junior technician, 189 watches repaired cumulatively in 25 years

11. Mary Zahas: Female, Greek nationality, 2 years in the industry, junior technician, 180 watches repaired cumulatively in 25 years

12. Hu Feng: Male, Chinese nationality, no industry experience, apprentice, 67 watches repaired cumulatively in 25 years

13. Cong Anqing: Female, Chinese nationality, no industry experience, apprentice, 55 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

MIDO Official Hotline System (for outside the mainland, please dial "+86" first)

1. MIDO China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service Description: Counters handle pre-sales (can arrange delivery to the after-sales service center on your behalf; service cycle is longer)

2. MIDO China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check outlets, quotations, cycles, and repair progress, arrange delivery for repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated number for brand official authorization inquiries and can also handle appointments and after-sales business)

Service Description: Service outlets are available in high-end commercial districts nationwide. Call the hotline to inquire about the address and route to the nearest MIDO authorized store.

MIDO Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Counter/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

II. Detailed Explanation of Service Items and Charging Standards

The official MIDO Yancheng After-Sales Service Center provides comprehensive services including maintenance, repair, and parts replacement. All charges follow the principles of transparency and openness and are strictly executed in accordance with MIDO official pricing standards.

1. Basic Service Items and Reference Prices

Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for different situations of each watch cannot be unified. For detailed quotations, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided. The following provides reference prices for basic model movement maintenance:

① Basic maintenance service: 580 yuan. This price applies to the basic maintenance items of most MIDO mechanical watches, including movement disassembly and cleaning, lubrication, adjustment, etc.

② Genuine leather strap replacement: 300-600 yuan. The price depends on the selected strap style, material, and size. All straps are MIDO original accessories.

③ Crystal replacement service: 680 yuan. Uses original sapphire crystal glass, ensuring transparency and scratch resistance consistent with the original.

④ Battery replacement service: 228 yuan. Applicable to MIDO quartz watches, using original batteries and ensuring water resistance sealing performance meets standards.

2. Service Time Description

After maintenance service is completed, 3-5 working days are usually required for timekeeping testing and appearance polishing; for parts replacement service, if parts are sufficiently in stock, it is usually completed in about 3 days. Some special parts may be slightly adjusted depending on inventory conditions.

3. Price Notice

The above prices are for basic reference only, and the actual cost is subject to the specific quotation provided by official customer service. All prices will be adjusted in due course according to official brand activities and market conditions.

III. Official Warranty Policy and Technical Support

The official MIDO After-Sales Service Center strictly implements the brand's globally unified warranty policy to ensure that every watch maintained through official channels enjoys the rights and protections it deserves.

1. Warranty Period

Repair and maintenance services performed by officially authorized MIDO service centers provide a 2-year official warranty. The warranty covers the movement components and functional faults involved in this service and does not cover human damage, accidental impact, or parts replaced through non-official channels.

2. Technical Standards and Equipment Environment

The official Yancheng after-sales outlet is equipped with precision repair equipment certified by MIDO headquarters, including:

① Professional-grade case opening tool set to avoid scratches on the watch case.

② Ultrasonic cleaning machine for thoroughly removing movement oil stains.

③ Automatic winding tester for accurately measuring amplitude and daily error.

④ Water resistance pressure tester to ensure the watch is restored to original factory water resistance standards.

All repair technicians have undergone strict training and certification by MIDO headquarters and are proficient in the repair technology of ETA movements and MIDO self-developed movements, ensuring that technical operations comply with the high standards of the Swiss watchmaking industry.

IV. Watch Care Knowledge and Daily Use Recommendations

To extend the service life of MIDO watches and maintain their precision, users need to develop good daily wearing and maintenance habits.

1. Regular Maintenance Cycle

It is recommended that MIDO mechanical watches undergo comprehensive maintenance every 2-3 years, and quartz watches have their batteries replaced and movement condition checked every 2-3 years. Long-term lack of maintenance may lead to increased movement wear and decreased water resistance, thereby affecting time